Technology can be unreliable. Glitches, hacks, and mistakes can happen. And aside from the more technical side of things, simple human error can often wreak quite a bit of havoc and confusion as well.

An especially bizarre instance of this happened recently, on June 17, 2021, and it left plenty of people scratching their heads and searching for answers.

On that day, it seems that a series of HBO Max integration test emails were sent to the whole list of HBO Max subscribers. As you can imagine, this stirred up quite a bit of confusion on the internet.

The resolution of that confusion and the response to it, however, proved to be extremely amusing and wholesome.

Who Sent the HBO Max Integration Emails?

HBO Max subscribers number in the millions, and so, when they all suddenly received a bunch of emails that they didn’t ask for on June 17, speculations began to run rampant all over the internet about what may have caused the mishap.

Among the speculations was that an intern might have accidentally hit “Reply All” on an internal company email and inadvertently sent it to everyone.

A few hours after the event, HBO Max finally emerged on Twitter to put the matter to rest. As it happens, the rumors were true. An intern really did mess up and sent out the email to HBO Max subscribers.

“We mistakenly sent out an empty test email to a portion of our HBO Max subscribers,” said HBO Max in a tweet. “We apologize for the inconvenience, and as the jokes pile in, yes, it was the intern. No, really. And we’re helping them through it.”

HBO itself seemed to react with positivity and understanding to the mistake, and the intern was not in any way punished. Even more amusing, however, was the wholesome reaction of the Twitterverse to the news. Responses to HBO Max’s tweet were almost universally positive, with many offering hopeful encouragement to the intern and recounting some of their own foibles in life in order to make the intern feel better.

One use had this story to share: “Dear intern, I once globally took down Spotify. It almost happened twice. My team was awesome about it, and I’m still here. You managed to find something broken in the way integration tests are done. It’s a good thing and will help improve things. Good luck.”

Hilariously, even Monica Lewinsky decided to chime in. “Dear intern,” she said, “it gets better. Ps. Don’t wear a beret for a while, k?”

The fact that everyone involved seemed to treat this with such patience, understanding, and good humor is a wonderful thing.